FAQs

ORDERING QUESTIONS

How do I change or cancel an order?

To change or cancel an order you recently completed please contact customer service as soon as possible. We will make every effort to accommodate your request. You can reach us by sending a note to support@laulauinc.com

What are my payment options?

We accept Visa, Mastercard, American Express, Paypal, Afterpay, Klarma, and PAIGE gift cards.

How is tax calculated on purchases?

LAULAUINC.com charges all applicable local and state sales tax in states where we are required to by law. We comply with state and local tax laws as they currently exist. The taxation of online transactions is continually evolving and we monitor and update our taxation policies as those laws change.

Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

 

 

SHIPPING QUESTIONS

What are your shipping fees?

We currently offer free shipping for all orders, for further update, please check

our Shipping Policy

When will my order be shipped? When will it arrive?

Orders typically ship within 2-4 business days, however please note that during higher volume timeframes, orders can take 3-5 business days to ship.

Prior to checking out, you will see estimated arrival dates, depending on the type of shipping you select. You will receive an e-mail confirmation once your order has shipped. All orders are subject to verification and the order may be delayed or canceled if incorrect information is provided. Orders are not shipped or delivered on weekends or holidays. 

 

How do I know that my order has been shipped?

When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.

 

Will my credit card be charged immediately?

Your credit card will be charged at the time your order is placed. If any adjustment or cancellation takes place against your order, a refund will be issued immediately and will take 3-5 days to be posted back to your credit card.

 

Do you ship to PO boxes, APO/FPO addresses or Alaska and Hawaii?

We currently do not ship to PO boxes, APO/FPO addresses or Alaska and Hawaii addresses.

 

Do you ship to Canada?

No, we do not offer shipping to Canada at this time.

 

 

RETURNS & EXCHANGES

  

What is your return policy?

For Dometic purchases, unwashed, unworn, unused or defective merchandise purchased Online may be returned within 30 days after purchase for a refund. We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund. 

Returned merchandise must be presented in its original condition with the tag attached and accompanied by a return form. Face Masks and Bodysuits are final sale and therefore are not eligible for return.  All items with non-refundable speciification are not eligible for return. gift cards are non-refundable.

  

Can I exchange an item?

We do not offer even exchanges, but instead encourage you to initiate a return and placing a new order for the replacement merchandise.  This is faster than a traditional exchange and it guarantees that the style & size you are looking for doesn’t sell out before the return is processed. 

 

How do I return an item?

To return an order you recently completed please contact customer service at first. You can reach us by sending a note to support@laulauinc.com

 

How should I ship my return?

To start a return, you can contact us at support@laulauinc.com. Please note that returns will need to be sent to the following address: 

 

First Name: MQQGY
Last name: saul quan
City: PORTLAND
State: Oregon
Zip: 97211-1857
Telephone: 626-456-1033
Address: 2801 NE Riverside Way Ste200A （or 2801 NE Riverside Way Ste200, if you are unable to input the end letter A)

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Who pays the shipping fee for my return?

We offer free shipping on all domestic returns. The return value is equivalent to the value of the items purchased. We do not provide pre-paid return labels for international orders.

 

How long does it take to receive my refund?

If you are optioning to mail your merchandise to our warehouse, once your package has been received, your refund will be processed within 15 business days.  A credit will then be issued in the original form of payment.  If your original form of payment was a credit card, please note that it may take several business days for the refund to reflect on your credit card account. This may vary depending on your financial institution. You will be notified via email to the address listed on your order when your return has been processed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

 

MISCELLANEOUS QUESTIONS

Why can't I select the color/size combination I want?

It's possible that the color/size combination you want is not in stock. For example, we may have your size in stock but not the color. Or we may have the color, but not your size. Check back in a few days, our inventory is constantly being updated.

 

 

Is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

 

Why can't I see the website in my language?

LAULAUINC.com website is only available in English.

 

FAQs about the California Consumer Privacy Act:

• What is the California Consumer Privacy Act?

1. What is the California Consumer Privacy Act (CCPA)? The California Consumer Privacy Act (CCPA) provides residents of California specific rights to their personal information. As of January 1, 2020, customers now have the right to: know what information is being collected about them; know whether their personal information is sold or disclosed for a business purpose; opt out of the sale of their personal information; and delete their personal information.

2. Who is covered? All California residents. If you are unsure you are a resident, you can visit https://www.ftb.ca.gov/file/personal/residency-status/index.html for more information.

3. What information is covered under the CCPA? Personal information is protected under the CCPA. Personal information is information that identifies, relates to or describes, or could reasonably be linked with an individual or their household. This includes information like your name, email address phone number, online identifiers such as cookies, your browsing history, geolocation information and inferences drawn from these types of information. For a list of personal information that we collect, please refer to the Privacy Policy.

4. How long will it take to complete my request? We will respond within 45 days of your request to access or delete your information. If we need more time, we may take a one-time extension for an additional 45-days to complete your request. We will let know if we need to do this. If you make a request to opt out of the sale of your personal information, we will respond within 15 days.

• What are my rights regarding non-discrimination?

1. We will not discriminate against you for exercising your rights. This generally means we will not deny you goods or services, charge different prices or rates, provide a different level of service or quality of goods, or suggest that you might receive a different price or level of quality for goods. If you ask us to delete your data, you may not be able to participate in certain programs or services which require use of your personal information to function.

• How can you sell personal information even though no money is exchanged?

California adopted a law, the California Consumer Privacy Act, that defines the sale of personal information as the sharing of personal information to another business or third party for monetary or other valuable consideration. In other words, any time we are compensated for sharing your personal information with another company, or if the third party uses the personal information for any purpose other than to provide the service for which we shared it, California considers that a sale. We haven’t sold your personal information for monetary consideration, but we do benefit from sharing your information in two scenarios, advertising technology and when we share data within our corporate family of companies.

1. Advertising Technology: We partner with advertising companies (like third party ad servers, advertising agencies, technology vendors, providers of sponsored content, research firms, and other companies) to improve our site’s performance and appeal and help us to provide more customized advertising and marketing for our customers. We give pseudonymous information (such as device identifier, type of device, IP addresses, cookies and other information associated with your browsing) to the advertising companies and allow them to use it to refine their online marketing models and algorithms. In turn, the benefit we receive is that we can better reach the audience we want to market to, which may lead to better revenue for us because we’re serving more effective ads.

2. Sharing Within Our Corporate Family of Companies: We’ve always shared personal information within our family of companies which allows us to better understand our customers and provide better products and services. However, under the CCPA, because most of our companies are separate legal entities, some of the sharing we do for the benefit of all our companies is considered a sale.

In both instances, we’ve always disclosed how we share your personal information in our privacy policy. Our practices have not changed, the only difference is the definition of sale in California state law.