Return & Exchange

Domestic Returns

We’re sorry your order didn’t work out. All orders must be returned within 90 days of purchase for a full refund. Returned items must be in the exact same condition as they were received. Please note that a refund is not guaranteed if the merchandise is found to be damaged, shows signs of wear, or is without original tags and packaging. Returns that do not meet these requirements are accepted at the discretion of Laulau Inc.. Upon receipt, returns are processed and refunded within 7-10 business days and confirmation will be communicated via email.

To start a return, you can contact us at support@laulauinc.com. Please note that Items sent back to us without first requesting a return will not be accepted.


International Return Policy

We’re sorry your order did not work out. While we welcome your return, we unfortunately do not cover the cost for international return shipping. All orders must be returned within 90 days of purchase for a full refund. Please note that a refund is not guaranteed if the merchandise is found to be damaged, shows signs of wear, or is without original tags and packaging. You will not be refunded for importation fees. Returns that do not meet these requirements are accepted at the discretion of Laulau Inc. and subject to a $10 return fee. Upon receipt, returns are processed and refunded within 7-10 business days and confirmation will be communicated via email. Your financial institution may take up to 10 business days to post the refund to your account.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges

At this time, we do not accept exchanges. If you need a different color, item or size, we recommend ordering the desired size while it is still in stock and returning the order(s) as needed. Returns that do not meet the above Domestic and International Return Policy requirements are accepted at the discretion of Laulau Inc. and subject to a $10 Return fee.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@laulauinc.com.


Final Sale

Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit. This applies to all purchases made on laulauinc.com.

Any products purchased during a promotional sale event indicated as “Final Sale” are not eligible for return, exchange or merchandise credit. Any purchases made using a promo code indicated as “Final Sale” are not eligible for return, exchange or merchandise credit. Sale offers cannot be combined with other promotions. No price adjustments on previously placed orders.